S.A. Comunale has been a local industry leader for end-to-end fire protection and HVAC services for nearly 100 years.

We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power.

With 13 locations and over 700 employees, including 400 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Maryland, Michigan and West Virginia, S.A. Comunale can work in virtually every market sector and facility type.

Job Title:

Desktop Support Technician

Purpose:

The Desktop Support Technician's role is to facilitate maintenance of all hardware; install, maintain, and support software loaded on personal computers and Local Area Networks (LAN); perform moves, adds, and changes as necessary.  This person will interact with users daily to facilitate support with any and all aspects of software, hardware, connectivity, etc.  The Desktop Support Technician will report directly to the Manager of Information Technology, who will determine and direct priorities for the Desktop Support Technician.

Essential Functions Desktop Support:

• Respond to calls, document problems and resolutions
• Proven skills in Windows 7, Microsoft Office 2013 and Antivirus software
• Provides operational management to include day-to-day operation, maintenance and problem resolution for all desktop computer systems, equipment and software.
• Ensure conformance to established Desktop policies, procedures, and standards.
• Work with end users to identify and deliver required service levels.
• Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking products.
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective harware solutions, including off-site repair as needed.
• Receive and respond to incoming calls, support tickets, and/or e-mails regarding PC and/or other hardware problems.
• Schedule and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
• Maintain patches, hot fixes, and virus updates for PC security.
• Support and troubleshoot Droid and iPhones, IPads and Printers.
• Strong analytical and problem-solving skills are a must as well as the ability to work well independently
• Research and recommend innovative, and where possible automated approaches for system administration tasks.  Identify approaches that leverage our resources and provide economies of scale

Qualifications:

Education:

B.S. in Computer Science (not required), MIS or related field; associate degree in IS with significant IT coursework or extensive relevant application experience with appropriate IT coursework.

Knowledge:

Intermediate knowledge of Information Systems field (1-3 years of experience)

In-depth knowledge in area of specialty

Communication:

Develops written instructions / reports.

Tactfully and promptly resolves service problems.

EOE M/F/Disability/Veterans

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401(k) Plan with Company Match
• Employee Stock Purchase Program